The safety, security, and well-being of users are taken with the utmost seriousness. Efforts to enhance safety are continually being explored through updates, partnerships, and technological advancements, with the aim of fostering a respectful and secure environment for users. Information regarding safety tools and practices is provided below. Whether users are located in Santa Monica, São Paulo, or Seoul, the objective remains the same: a safe and positive experience on the platform.
A comprehensive network of industry-leading automated and manual moderation tools, systems, and processes is employed to prevent, monitor, and remove inappropriate behavior, including impersonation, harassment, and other misconduct. Significant resources are invested in these efforts.
These tools include automatic scans of profiles for inappropriate language or images, manual reviews of suspicious profiles and activities, user-generated reports, and measures such as shadow-banning suspicious accounts. Additionally, the platform blocks email addresses, phone numbers, IP addresses, and other identifiers associated with bad actors.
There is a zero-tolerance policy on harassment, and users are encouraged to report any instances of misconduct or violations of the Community Guidelines or Terms of Use. This can be done through the self-reporting tool available on all profiles or by contacting us online here. Upon receiving a report, the dedicated community team takes appropriate action, which may include content removal, user banning, or notifying law enforcement as needed.
Processes are regularly evaluated and refined, and collaboration with law enforcement is undertaken, where possible, to ensure the protection of users.
FlipTree users can report instances of abuse or assault either through the app or online. It is strongly encouraged that any user who believes they have been a victim of a crime report the incident to law enforcement. The team at FlipTree promptly investigates reported crimes, takes appropriate action, and fully cooperates with law enforcement during any investigation.
When an assault is reported, efforts are made to identify the alleged perpetrator and block the associated account. If additional accounts are found, they are also blocked.
To educate and empower users, FlipTree provides safety tips both online and via the app, enabling users to make informed and safe decisions while using the platform.
FlipTree welcomes the opportunity to partner with governments globally to create a safer online environment for all.
FlipTree takes fraud very seriously and maintains a zero-tolerance policy toward any form of predatory behavior. A dedicated fraud team utilizes cutting-edge technology to scan for fraudulent activities and conducts manual reviews of suspicious profiles and user-generated reports. Users are strongly advised never to send money to individuals they have not met in person, whether they connected on FlipTree or elsewhere.
Members are also encouraged to report any individual who requests financial information via FlipTree’s self-reporting tool. These two actions will greatly assist in preventing scams and protecting potential future victims.
User privacy is a top priority at FlipTree, and the platform operates in full compliance with privacy laws and industry standards, going beyond these requirements to protect users’ data. FlipTree ensures the privacy of user experiences with strict policies, technical systems, and encryption for photos and messages. Employee access to user communications and data is also highly restricted.
Users maintain ownership of their data and can request a copy at any time [here]. For the most current information on data practices, users can refer to the [Privacy Policy], which is also accessible through the app.
In addition, ongoing improvements are made to platform defenses to combat malicious activity. However, specific details regarding security measures and enhancements are not disclosed to avoid compromising the platform’s security or alerting potential offenders.
The primary goal of FlipTree is to connect users with new people. While this can be an enjoyable experience, it is important to adhere to the Community Guidelines that all users must follow to help ensure that FlipTree remains a safe and welcoming platform for meeting new people.
Users are encouraged to report any instances of inappropriate behavior, whether on or off the platform. Reporting a user for misconduct is simple. On any profile, users can tap the ‘three dots’ icon and select ‘Report.’ Reports can also be made by submitting a help request online.
Outlined below are some of the key policies implemented to maintain safety on FlipTree.
FlipTree is committed to inclusivity, regardless of gender identity, sexual orientation, ethnicity, or background. Efforts are continuously made to improve inclusivity, in collaboration with organizations worldwide.
FlipTree has a zero-tolerance policy for harassment. Users are encouraged to report any unacceptable behavior so that the community team can investigate and take appropriate action.
FlipTree is strictly for users aged 18 and older. Significant resources are invested in automated and manual moderation systems to maintain an adult-only environment and prevent underage users from accessing the platform.
Tools include automatic scans of profiles for inappropriate language and images, manual reviews of suspicious profiles and activities, and the blocking of email addresses, phone numbers, and other identifiers associated with underage users attempting to bypass restrictions. Users are encouraged to report any profiles suspected of belonging to minors so they can be investigated and removed.
FlipTree is committed to ensuring that minors are not present on the platform.
Solicitation of any kind, whether attempting to buy or sell services, is strictly prohibited under the Terms of Use. If users encounter a profile violating these terms, they are encouraged to report it through the in-app self-reporting tool or online. The community team will take appropriate action, which may include removing the profile or banning the user.
Profiles promoting illegal substances are in violation of FlipTree’s Terms of Use. A system is in place to remove such profiles from the platform. Users who encounter a profile promoting illegal substances are encouraged to report it within the app.
In case of an emergency, contact 911 (U.S. or Canada) or your local law enforcement agency.
Rape, Abuse, and Incest National Network (RAINN) Hotline: 1-800-656-HOPE (4673) | www.rainn.org
Planned Parenthood: 1-800-230-7526 | www.plannedparenthood.org
National Domestic Violence Hotline: 1-800-799-SAFE (7233) or 1-800-787-3224 | www.thehotline.org
National Human Trafficking Hotline: 1-888-272-7888 or text 233733 | www.humantraffickinghotline.org
National Sexual Violence Resource Center: 1-877-739-3895 | www.nsvrc.org
National Center for Missing & Exploited Children: 1-800-THE-LOST (843-5678) | www.cybertipline.com
Cyber Civil Rights Initiative: 1-844-878-2274 | www.cybercivilrights.org
FBI Internet Crime Complaint Center: www.ic3.gov